top of page

The Best Expressions to Use in Customer Service Situations

Almost every job involves customer service language, whether it is with external customers who buy your products or use your service, or internal customers that you work with every day, like your boss or colleagues. Therefore, it's essential to have some expressions to use to be clear, confident, and in control.

In this lesson, you'll learn the best customer service expressions to use in common situations.

Offering Help

  • How can I help you today?

  • I would be happy to help you with that.

  • I can certainly check that for you.

Saying That You Don't Know Something

  • To be honest, I’m not exactly sure, but let me find out for you.

  • That’s a good question.  I’ll look into it.

  • I’m afraid that I don’t have that information with me.

Making Requests

  • Can you please wait a moment?

  • Could you please provide me with….?

  • Would it be okay if I called you back?


  • I apologize for the inconvenience.

  • I'm very sorry for the mistake.

two people shaking hands


  • I see what you mean.

  • I can certainly understand how you feel.

  • That must have been very frustrating for you.

  • I would feel the same way if I were in your shoes.

Reassuring The Customer

  • I can assure you that this won’t happen again.

  • I will make sure that this gets resolved.

Offering a Solution

  • What I can do for you is...

  • I think the best option here is to...

  • Why don't I....?

Thanking the Customer

  • Thank you for bringing this to our attention.

  • Thank you for your patience and understanding.

Taking Action

  • I will certainly correct that for you.

  • I will make sure that this gets resolved quickly for you.

  • I will follow up with you by 3pm today.

Ending The Conversation

  • Thank you for choosing us. 

  • I'm glad that I could resolve that for you today.

  • Is there anything else that I can do for you?


bottom of page