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Phrasal Verbs You'll Need For Top-Quality Customer Service

These 10 phrasal verbs below will satisfy your customers with a commitment to service.

Non-Separable Phrasal Verbs

1. Look into (something) = to investigate something

  • I’m not sure why that happened, but I will look into it and find a solution for you.

2. Look after (someone/something) = to take responsibility for something (“take care of”)

  • You said you want to return this product, right? I’d be happy to look after that for you.

3. Deal with (something) = to manage a situation and try to make it better

  • Our service department deals with customer complaints.

4. Check with (someone) = ask someone with a higher authority (usually for permission)

  • I think we can do it but let me check with my manager first.

5. Be with (someone) = to be available to help someone

  • I’m finishing an appointment with another client right now, but I’ll be with you in a few minutes.

6. Get back to (someone) / Follow up (with someone) = to contact someone again later

  • I don’t have an answer right now, but I will get back to / follow up with you soon.

Separable Phrasal Verbs

7. Sort (something) out = to resolve a problem

  • I’m sorry to hear that. I’ll sort it out for you immediately.

8. Note (something) down = to record a detail, such as ’an email address or message.

  • I just want to note down your phone number so I can contact you later.

Intransitive Verbs (no object)

9. Find out = to receive/learn information from a source or another person

  • I’m not sure about that. I’ll talk to my manager and find out for you.

10. Hold on = to wait (more suitable on the phone)

  • I can help you with that, but can you hold on for a moment while I do it?

Important Notes:

  • When you are performing an action that benefits the customer, you can use the prepositional phrase “for you” at the end. This works with the verbs “look into”, “look after”, “deal with”, “sort out”, and “find out”. For example, you can say: “I’ll sort this out for you.”

  • When you say “hold on”, make sure that you use “please” so that it sounds polite.

Practice Use the following verbs, prepositions, and adverbs to create the list of phrasal verbs from this lesson (there are 10 phrasal verbs in total).

Note, Look (x 3), Hold, Deal, Get, Find, Be, Check, Follow

Out (x2), On, After, To, With (x3), Down, Up, Into, Back

Substitute the underlined part of the sentences below with the suitable phrasal verb:

  1. We can certainly resolve this problem for you.

  2. I understand the situation. I will investigate that for you.

  3. I’ll be available to help you in one moment.

  4. Has anyone taken care of Mrs. Smith yet? She’s waiting in the front lobby.

  5. I have to manage a complaint from an important client.

  6. I’m not sure if I can do that, but I’ll ask my manager for permission to do it.

  7. Let me receive that information from someone and then I’ll contact you later.

Answers

  1. We can certainly sort out this problem for you.

  2. I understand the situation. I will look into that for you.

  3. I’ll be with you in one moment.

  4. Has anyone looked after Mrs. Smith yet? She’s waiting in the front lobby.

  5. I have to deal with a complaint from an important client.

  6. I’m not sure if I can do that, but I’ll check with my manager.

  7. Let me find out and then I’ll get back to/follow up with you later.

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