Use These Key Phrases for Speaking Business English Fluently like a Pro
- Blake
- Jul 22
- 8 min read
Updated: Jul 23
This lesson contains 100 useful phrases for speaking English like a professional in various business situations. In order to get the best out of this lesson, perform the two tasks below:
Find 20 phrases to remember that will be most common/useful for your job
Find 5 phrases to remember that are completely new to you or that you've never used before
Vocabulary (verb + noun)
Acknowledge a mistake:
The manager acknowledged a billing mistake during the client call.
Address a problem:
The team addressed the supply chain problem in yesterday’s meeting.
Advertise a product/service:
The company advertised its new subscription service on social media.
Allocate funds/resources:
The board allocated additional funds to the marketing department.
Analyze data:
Our IT team analyzed customer data to improve the app experience.
Appeal to customers:
The redesigned packaging was created to appeal to younger customers.
Assess a situation:
The consultant assessed the situation before recommending changes.
Assist a customer:
My job involves assisting customers with their needs.
Attend a meeting/event:
All the heads of departments attended the quarterly meeting last Friday.
Attract customers:
The new loyalty program helped attract more repeat customers.
Boost productivity/motivation/morale:
The company boosted morale by offering flexible work hours.
Build a team/relationships/rapport:
The manager built rapport with the new sales team quickly.
Capture market share/people's attention:
The company has successfully captured market share from their competitors lately.
Complain about a product/service:
Several clients have complained about the poor service they received from the company.
Comply with policies/regulations:
The firm complied with new data privacy regulations.
Conduct research/an interview:
The HR department conducted interviews for the vacant position.
Customize a product:
We can customize our products to meet our customers' exact specifications.
Cut costs:
The company cut costs by switching to a remote-first model.
Define objectives:
The manager defined clear objectives for her team for the upcoming quarter.
Delegate tasks:
As a project manager, t's important to delegate tasks to employees to get everything done on time.
Deliver a consignment/order:
The supplier delivered the consignment ahead of schedule.
Design a product:
The engineers designed a product tailored for small businesses.
Develop a strategy:
The company is currently developing a strategy to enter the Asian market.
Determine the cause (of a problem):
The technician was able to determine the cause of the system outage.
Distribute products:
The company distributes products to over 500 retail locations.
Enter a (new) market:
Our company recently entered the European market.
Estimate costs:
The finance team will estimate the costs for the new office renovation plans.
Evaluate options:
The board evaluated all options to cut costs before deciding to lay off some staff.
Execute a strategy
The company executed their strategy brilliantly and gained market share.
Expand a business:
We have expanded our business into three new cities.
Extend a deadline:
The client requested to extend the deadline by two weeks.
Facilitate growth:
The merger between the two companies facilitated growth across multiple regions.
Finalize plans
The company has finalized plans on the takeover of their competitor.
Find a solution (to a problem):
The IT team found a solution to the login issue.
Forecast revenue:
The CFO forecasted revenue growth for the next fiscal year.
Fulfill an order:
The warehouse fulfilled the order within 24 hours.
Gain market share:
Our footwear division has gained market share through aggressive pricing.
Generate revenue/profit:
The new product line generated record revenue last month.
Hire staff:
The company has hired five new staff members for the call center.
Hold a meeting:
The CEO held a meeting yesterday to discuss the company's quarterly results.
Identify needs
It's important to identify our customers' needs so that we can satisfy them.
Implement a strategy/plan:
The team implemented a strategy to reduce churn among its subscribers.
Incentivize staff:
Management incentivized staff with performance bonuses.
Integrate a system:
The IT department integrated a new tracking system to improve logistics.
Investigate a problem:
We set up a task force to investigate the quality control problem.
Launch a product:
The company has launched many innovative products lately.
Lead a meeting:
The VP led the meeting to discuss the company's new strategy.
Lose money/market share:
The company's famous ice cream brand has lost market share due to rising competition.
Make money/a profit:
Our business made a profit within its first year.
Manage risk:
The firm managed risk by diversifying its portfolio.
Manufacture a product:
The factory manufactured the product using recycled materials.
Meet targets/expectations/deadlines:
The team met all targets for Q2.
Monitor progress:
Our supervisors monitor progress by using weekly reports.
Negotiate a contract:
Our buyer negotiated a contract with a leading manufacturer.
Offer a discount:
The retailer offered a discount on bulk purchases.
Optimize workflow:
The manager optimized workflow by automating reports.
Participate in a meeting/discussion:
The whole finance team participated in the budget discussion.
Promote a brand/product/service:
An influencer is promoting our brand on her channel.
Provide a service:
Our company provides a catering service for corporate events .
Provide feedback:
Several clients provided feedback after the demo session.
Raise prices:
The company raised prices due to increased material costs.
Reach an agreement:
Both parties reached an agreement after two rounds of negotiations.
Reduce expenses:
The CFO reduced expenses by advertising less on television and radio.
Reduce prices:
The store reduced prices during its clearance sale.
Resolve a problem:
The technician resolved the connection problem within minutes.
Retain customers/clients/employees:
The firm retains top talent through mentorship programs.
Satisfy customers:
The new support system helps satisfy customers more efficiently.
Start a business/a company:
She started a business that offers eco-friendly packaging for companies to use.
Set goals/targets:
The team set ambitious targets for the next quarter.
Set up a team/event
We should set up a team to focus on improving our internal culture.
Streamline a process:
The consultant suggested streamlining the hiring process.
Take action:
The board took action to address declining sales.
Track progress:
This app tracks progress toward our monthly goals.
Train staff:
The company trained staff on the new CRM system.
Practice
Choose the correct verb in each of the following sentences (answers included after practice section).
We should track / take / conduct action to prevent this from happening again.
The sales team will analyze / delegate / deliver sales data from last quarter.
The manager didn't attend / attract / advertise the team meeting because he was sick.
The company plans to retain / raise / reset prices to attract more customers.
The team needs to reduce / set / deliver goals for the next quarter.
The supplier will deliver / define / distribute the order by Friday.
The board will assess / assist / attract the situation before making changes.
The consultant helped retain / resolve / reduce the issue with the client.
The firm aims to generate / gain / fulfill market share in Asia.
The CFO will facilitate / fund / forecast revenue for next year.
The company wants to retain / raise / recruit existing customers through better service.
The HR team tracks / takes / trains staff on new procedures.
The company has extended / executed / expanded their strategy perfectly so far.
We need to find / fulfill / forecast a solution to this problem soon.
The executive team monitors / manufactures / motivates progress weekly.
The company will cut / capture / comply costs to improve margins.
The agency is providing / promoting / producing the brand on social media.
The manager has delegated / defined / delivered tasks to the team.
The firm will estimate / execute / expand its business into new regions.
The team is distributing / developing / designing a product for remote workers.
The company has organized / optimized / offered workflow to reduce delays.
The client will provide / promote / produce feedback after the demo.
The company still hasn't decided / determined / delivered the cause of the damage.
The retailer will offer / order / operate a discount on bulk items.
My friend and I are going to set / start / support a business focused on sustainability
The company will estimate / expand / execute costs for the new project.
The team will evaluate / execute / empower options before choosing a vendor.
The startup plans to execute / explore / extend its deadline by one week.
The merger will finalize / forecast / facilitate growth across departments.
The engineer helped fund / find / fulfill a solution to the technical issue.
The warehouse will forecast / fulfill / finalize the order by tomorrow.
The brand hopes to gain / guide / generate market share in the luxury segment.
The new service helped generate / guide / gain revenue in Q1.
The company will hold / hire / help staff for the new branch.
The manager holds / hires / helps regular meetings with the design team.
The team has implemented / incentivized / identified a plan to improve retention.
The company will incentivize / integrate / initiate staff with performance bonuses.
The IT team will initiate / integrate / innovate systems for better security.
The brand recently launched / located / led a product aimed at Gen Z.
The director will locate / lead / launch the meeting with stakeholders.
The business may locate / lead / lose money if demand drops.
The startup hopes to manage / make / monitor a profit by year-end.
The firm will manage / manufacture / monitor risk through diversification.
The factory manages / monitors / manufactures products using recycled materials.
The team didn't meet / monitor / manufacture its targets for Q4.
Both parties were eventually able to reach / retain / reduce an agreement.
The company always aims to sustain / satisfy / streamline customers.
The retailer offers / orders / optimizes a discount for holiday shoppers.
The company needs to find a way to satisfy / set / streamline its shipping process.
The intern will participate / promote / provide in the team discussion.
Answers
We should take action to prevent this from happening again.
The sales team will analyze sales data from last quarter.
The manager didn't attend the team meeting because he was sick.
The company plans to raise prices to attract more customers.
The team needs to set goals for the next quarter.
The supplier will deliver the order by Friday.
The board will assess the situation before making changes.
The consultant helped resolve the issue with the client.
The firm aims to gain market share in Asia.
The CFO will forecast revenue for next year.
The company wants to retain existing customers through better service.
The HR team trains staff on new procedures.
The company has executed their strategy perfectly so far.
We need to find a solution to this problem soon.
The executive team monitors progress weekly.
The company will cut costs to improve margins.
The agency is promoting the brand on social media.
The manager has delegated tasks to the team.
The firm will expand its business into new regions.
The team is developing a product for remote workers.
The company has optimized workflow to reduce delays.
The client will provide feedback after the demo.
The company still hasn't determined the cause of the damage.
The retailer will offer a discount on bulk items.
My friend and I are going to start a business focused on sustainability.
The company will estimate costs for the new project.
The team will evaluate options before choosing a vendor.
The startup plans to extend its deadline by one week.
The merger will facilitate growth across departments.
The engineer helped find a solution to the technical issue.
The warehouse will fulfill the order by tomorrow.
The brand hopes to gain market share in the luxury segment.
The new service helped generate revenue in Q1.
The company will hire staff for the new branch.
The manager holds regular meetings with the design team.
The team has implemented a plan to improve retention.
The company will incentivize staff with performance bonuses.
The IT team will integrate systems for better security.
The brand recently launched a product aimed at Gen Z.
The director will lead the meeting with stakeholders.
The business may lose money if demand drops.
The startup hopes to make a profit by year-end.
The firm will manage risk through diversification.
The factory manufactures products using recycled materials.
The team didn't meet its targets for Q4.
Both parties were eventually able to reach an agreement.
The company always aims to satisfy customers.
The retailer offers a discount for holiday shoppers.
The company needs to find a way to streamline its shipping process.
The intern will participate in the team discussion.